Lead Partner Terms of Service
By registering as a Lead Buyer and topping up your account, you agree to the following terms regarding lead delivery, quality, and credits.

1. Lead Delivery & Exclusivity
Real-Time Delivery: You are notified of all enquiries instantly via email or SMS.

Exclusivity: Unless explicitly labelled otherwise, all purchased leads are 100% exclusive to you. They are not shared with other partners in your specific territory/niche.

2. Trial Credit Policy
New accounts may be granted a limited number of \"Trial Credits.\" These are provided to demonstrate our system\'s speed and data quality. We reserve the right to revoke or limit trial credits at our discretion.

3. Credit Refund & Dispute Policy
We aim for the highest data integrity. You may request a credit refund through the \"Dispute\" button in your portal within 48 hours of delivery for the following reasons:

Invalid Contact Details: The phone number is disconnected/invalid, or the email address is undeliverable.

Wrong Service Category: The lead is requesting a service significantly outside of your chosen niche.

Outside Coverage Area: The lead falls outside of your pre-defined geographical settings.

Duplicate Lead: The same lead was delivered to you twice within a 30-day period.

4. Non-Refundable Leads
Credits will not be refunded for reasons related to sales performance or homeowner behaviour, including:

Unresponsive Leads: The homeowner does not answer the phone or reply to messages (we recommend multiple contact attempts across different times of day).

Price Rejection: The homeowner finds your quote too high or lacks the budget for the work.

Lost to Competition: The homeowner chooses another provider or decides not to proceed with the project.

Delayed Contact: Disputes will not be honoured if the first contact attempt was made more than 24 hours after lead delivery.

5. Account Management
Pausing Leads: If you are unable to take on new enquiries, let us know and we will pause all calls and notifications until you are ready to resume.

Credit Expiry: Purchased credits do not expire and will remain in your account until used or the account is closed.

All clients should set up an account with us so they can log in, view their payment history, and update their information.

This will enable you to easily print off account information at the end of the year for accounting purposes. This will not be provided for you, so the only way to retrieve your payment history is by setting up an account from the beginning.

Privacy

Collection and Use of Information

We may collect personally identifiable information, such as your name, email address, and phone number (“Personal Information”), if you voluntarily submit it on the Site. If applicable, the Personal Information you provide will be used to fulfil your specific request. You agree that any Personal Information that you submit to us through the Site may be used and shared by us, directly or indirectly, in order to enforce any applicable Terms of Use for this Site, or the terms of use of any applicable products and/or services being provided by us or through any third party service or product providers (“Third Party Providers”).

We may also disclose and share your personal information if required to do so by law, if reasonably requested by applicable regulatory authorities, or if required to be disclosed through a court order or subpoena.

If applicable, by submitting your Personal Information on the Site for third party promotional offers or services, you agree that we may share and forward such personal information with applicable Third Party Providers in order to complete your request for specific products and/or services (“Featured Products”) that you applied for or requested at the Site from such Third Party Providers, and that they may use such personal information for any lawful purposes, subject to any restrictions contained herein. Any information that you supply through the Site to any Third Party Providers shall be governed by the applicable Third Party Provider’s privacy policy. The ultimate terms and conditions of any Featured Products provided by any Third Party Providers will be determined by those Third Party Providers.

Non-Personally Identifiable Information

We may collect certain non-personally identifiable information about you when you visit the Site. This non-personally identifiable information includes, without limitation, the type of Internet web browser that you use (e.g., Internet Explorer, Mozilla Firefox, Safari, Google Chrome), your IP address, the type of operating system that you use (e.g., Windows, Mac, iOS or Android OS) and the domain name of your Internet service provider. If collected, we use non-personally identifiable information to improve the design and content of the Site and to personalise your Internet experience. We may also use this information in the aggregate to analyse Site usage and to offer you products and services. We also reserve the right to use aggregate or group data about our visitors for any lawful purpose. Aggregate or group data describes the demographics, usage, and/or characteristics of our visitors as a group.

Cookie/Tracking Technology

The site may use cookies and tracking technology, depending on the features offered. Cookies and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customise the site for visitors. Personal information cannot be collected via cookies or other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to it. Aggregate cookie and tracking information may be shared with third parties. To disable and reject certain cookies, follow the instructions associated with your Internet browser. Even if you reject a cookie, you may still use this Site. We reserve the right to retain cookie data indefinitely. We may use third-party tracking services that use cookies and web beacons to track non-personally identifiable information about visitors and Site usage in the aggregate.

Commitment to Data Security

We generally follow industry standards to protect the personal information submitted to us, both during transmission and after we receive it. Since no method of transmission over the Internet or of electronic storage is 100% secure, we cannot guarantee absolute security. However, we are committed to protecting your personally identifiable information and strive to use commercially reasonable measures to ensure its security. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.

Third Party Links

The Site may contain links to third-party owned and/or operated websites and, where you request information from third-party providers, we may transfer you directly to the websites of such third-party providers. We are not responsible for the privacy practices or the content of such websites. In some cases, you may be required to provide certain information to register or complete a transaction at such web site. These third-party websites have separate privacy and data collection practices, and under no circumstances shall we be responsible or liable for such practices. We do not endorse, nor are we responsible for the accuracy of, the privacy policies and/or terms and conditions of such websites. These third-party entities are independent and not affiliated with us.

If you have any questions regarding this privacy policy, or would like more information on our privacy practices, please contact us at info@bbdlocal.uk.